የአገልግሎት ውል

1. About these Terms

These Terms of Service ("Terms") govern your access to and use of the TrueLine mobile application and the website at truelineapp.in (together, the "Platform"), operated by Nexvert Technologies ("TrueLine", "we", "us", "our"), a company registered in India with its registered office at 180/2, HSR Layout, Bengaluru, Karnataka 560068.

These Terms are published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, read with the Information Technology Act, 2000, and should be read together with our የግላዊነት መመሪያ.

By creating an account or using the Platform, you confirm that you have read, understood and agree to these Terms. If you do not agree, please do not use the Platform.

2. Eligibility — 18+ only

TrueLine is strictly for adults. You may use the Platform only if you are 18 years of age or older. We verify age against the date of birth on the government-issued identity document submitted during Listener verification, and we require confirmation of adult status from users.

If we become aware that a person under 18 is using the Platform, we will suspend and remove that account and delete the associated personal data.

3. Our role as an intermediary

TrueLine is an intermediary as defined under the Information Technology Act, 2000. We provide a platform that connects users with independent Listeners for one-to-one voice conversations. We do not participate in, script, direct or control those conversations.

We do not endorse any Listener or any statement made by a Listener. Views expressed during a call are those of the individuals on that call.

4. Your account

• You register with your mobile number and a one-time password (OTP). You are responsible for keeping access to that number secure.
• One account per person. Creating multiple accounts to abuse promotions, bonuses or referrals is prohibited.
• You are responsible for all activity on your account.
• Tell us immediately at support@truelineapp.in if you believe your account has been accessed without your permission.

5. Coins, pricing and payments

5.1 What coins are

Coins are a prepaid, non-monetary in-app credit used solely to access services on the Platform. Coins:

• are not a currency, deposit, e-money or prepaid payment instrument;
• cannot be encashed, withdrawn, redeemed for money, or transferred to another user or account;
• carry no interest and no ownership rights;
• can be used only for services offered on the Platform.

5.2 Rate

Voice calls are charged at 9 coins per minute. Any change to this rate will be notified in the app before it takes effect and will not apply retrospectively to coins already purchased.

5.3 No autopay

TrueLine does not operate autopay, auto-debit, auto-renewal, standing instructions or subscriptions. Coins are only ever purchased when you actively choose to recharge and complete payment.

5.4 Billing

• Coins are deducted for connected call time, metered as described in the app.
• Your coin balance and estimated remaining talk time are visible before and during a call.
• Payments are processed by third-party payment providers. We do not store your card, UPI credentials or banking details.
• Applicable taxes, including GST, are included in the displayed price of recharge packs.

5.5 Call recording

Calls made on TrueLine are recorded. You and the Listener are both notified of this at the start of every call, before the conversation begins. By proceeding with a call, you consent to that recording.

Recordings are used only to investigate reports of misconduct and to resolve disputes. They are encrypted, access-controlled, retained for a limited period, and are never shared with other users or Listeners. Full details are in our የግላዊነት መመሪያ.

5.6 Bonus coins

We may offer bonus or promotional coins (for example, loyalty bonuses on repeat recharges). Bonus coins are promotional, carry no monetary value, and may be withdrawn or adjusted where we reasonably believe they have been obtained through abuse, fraud or multiple accounts.

6. Refunds

Coins are generally non-refundable once purchased, as they provide immediate access to services.

We will, however, credit coins back to your balance where:

• a call fails or drops due to a fault on the Platform;
• you were charged for a call that did not connect;
• a technical error resulted in an incorrect deduction.

Raise any billing concern within 7 days at support@truelineapp.in with the transaction details. We will investigate and respond within 7 working days.

7. Listeners

Listeners on TrueLine are independent service providers. They are not employees, agents or partners of Nexvert Technologies, and no employment relationship arises between a Listener and TrueLine.

Every Listener is a real person who has completed identity verification, including a liveness check and government identity document check, before being permitted to take calls. TrueLine does not use artificial voices, bots or AI personas in place of Listeners.

Listeners set their own availability. We do not guarantee that any particular Listener will be available at any given time.

8. Acceptable use

TrueLine is a space for respectful conversation. When using the Platform you agree to behave lawfully and courteously toward Listeners and other users.

9. Prohibited conduct

You must not, and must not attempt to:

• use the Platform if you are under 18;
• engage in sexually explicit, obscene, abusive, threatening, harassing or defamatory conduct;
• solicit or attempt to arrange sexual services, or any illegal service;
• request, share or attempt to obtain personal contact details (phone number, social media handles, address) from a Listener, or attempt to move the conversation off-Platform;
• make your own recording of a call, or reproduce, publish or distribute any call or part of a call, or any TrueLine call recording;
• impersonate another person, or misrepresent your age or identity;
• use the Platform to promote, advertise or solicit any business;
• upload or transmit content that is unlawful, infringing, hateful, or harmful to minors;
• use bots, scripts, automated tools, or attempt to reverse-engineer, disrupt or gain unauthorised access to the Platform;
• abuse promotions, bonuses or the referral programme, including through multiple accounts;
• do anything that violates applicable Indian law, including the Information Technology Act, 2000 and rules made under it.

10. Reporting and enforcement

You can report a user, a Listener or a conversation from within the app. We aim to acknowledge reports within 24 hours and to act on them promptly.

Where we find a breach of these Terms, we may issue a warning, restrict features, withhold or reverse bonus coins, suspend the account, or terminate it — depending on the seriousness of the breach and any repetition.

11. Content and intellectual property

The TrueLine name, logo, design, software and all Platform content are owned by Nexvert Technologies and protected by applicable intellectual property law. You may not copy, modify, distribute or create derivative works from them without our written permission.

Any content you submit (for example, a chat message or a profile detail) remains yours. By submitting it, you grant us a limited, non-exclusive licence to host, store and display it strictly for the purpose of operating the Platform.

12. Suspension and termination

We may suspend or terminate your access, with or without notice, where we reasonably believe you have breached these Terms, where required by law, or where necessary to protect users, Listeners or the Platform.

If your account is terminated for a breach of these Terms, any unused coin balance may be forfeited to the extent permitted by law.

13. Deleting your account

You may delete your account at any time from within the app. You do not need to contact us or obtain approval.

On deletion, your personal data is deleted or anonymised as described in the የግላዊነት መመሪያ, except where we are required to retain certain records under law (for example, transaction records for tax and accounting purposes). Unused coins are not refundable in money on account deletion.

14. What TrueLine is not

Nothing said on TrueLine should be relied on as professional advice. If you are in distress, experiencing a mental health crisis, or at risk of harming yourself or others, please contact a qualified professional or an emergency helpline immediately. TrueLine is not an emergency service and cannot provide crisis intervention.

15. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the extent permitted by law, we do not warrant that the Platform will be uninterrupted, error-free, or that call quality will be consistent, as this depends on factors including your network connection and device.

We do not guarantee the conduct of any user or Listener. While we verify Listener identity and enforce conduct rules, we cannot control what a person says during a call.

16. Limitation of liability

To the maximum extent permitted by Indian law, Nexvert Technologies will not be liable for any indirect, incidental, special or consequential loss, or loss of profit, data or goodwill, arising from your use of the Platform.

Our total aggregate liability in connection with the Platform will not exceed the total amount paid by you to TrueLine in the three (3) months preceding the event giving rise to the claim.

17. Indemnity

You agree to indemnify and hold harmless Nexvert Technologies, its directors, employees and agents from any claim, loss or demand (including reasonable legal fees) arising out of your breach of these Terms or your violation of any law or the rights of a third party.

18. Governing law and disputes

These Terms are governed by the laws of India. Subject to any applicable consumer protection law, the courts at Bengaluru, Karnataka will have exclusive jurisdiction over any dispute arising from these Terms.

19. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our Grievance Officer are:

20. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will notify you in the app or by other reasonable means before they take effect. Continuing to use the Platform after the changes take effect means you accept the updated Terms.

Contact

Questions about these Terms: support@truelineapp.in
Nexvert Technologies, 180/2, HSR Layout, Bengaluru, Karnataka 560068, India.